How to request deletion
- Email us from the university email address registered to your ClubUp account.
- Use the subject “ClubUp account deletion request.”
- Include your ClubUp profile name so we can locate and verify the correct account.
- Confirm the request if we send a verification reply, then allow us time to complete deletion.
What is deleted
After verification, we delete or de-identify data associated with your account, including as applicable:
- Your authentication account, profile, university email, name, biography, avatar, and academic or interest selections.
- Your follows, likes, saved interaction records, RSVPs, check-ins, poll votes, and identifiable post-view records.
- Your comments, user-created content, uploaded profile media, and other account-linked community activity.
- Account-linked support or preference data that is no longer required for a legitimate purpose.
Deleting your ClubUp account does not automatically remove copies of data stored locally on a device. You can remove those by clearing the app’s data in device settings or uninstalling ClubUp.
Limited retention
We may retain a limited record when required by law or reasonably necessary for fraud prevention, security, dispute resolution, or demonstrating that a deletion request was completed. Restricted backups and security logs may take additional time to rotate and are not used to restore a deleted account.
Timing and effect
We aim to acknowledge requests within five business days and complete verified deletion within 30 days, unless applicable law permits or requires a different period. We will tell you if more time or information is legitimately needed.
Account deletion is permanent. You will lose access to the account and cannot recover its profile, follows, participation history, or other deleted data.
Need help?
Email dev3mb@gmail.com or visit ClubUp Support. For more about how information is handled, read the ClubUp Privacy Policy.